Price Change 2016 – FAQ

Frequently asked questions

Why are you increasing your prices?

What is RPI?

What about my discount?

Can I cancel my contract?

What products are affected?

Can I amend my agreement?

Why should I stay with hpi?

How can I contact hpi if I have more questions?

When will the price increase take effect?

 

Why are you increasing your prices?

We rely on obtaining our data from a variety of third party sources. Some of these charges have been significantly increased, therefore, we have to pass some of these charges on to our customers.

This is the first time in 5 years that hpi has increased its prices. For more information, please see the Terms and Conditions.

The rate of the 2015 RPI is 1.1%. As a result, an increase of 1.1% will be reflected in your next invoice.

 

What is RPI?

Retail Price Index (RPI) is a measure of the increase in prices for consumers on average across the country over the last 12 months.

 

What about my discount?

If you have a discount then this will not change. The price increase is applied to your existing prices and then any discount is applied afterwards. For more information, please contact us on sales@hpi.co.uk

 

Can I cancel my contract?

If you wish to cancel your contract, you’ll need to pay any cancellation charges that may apply. As stated in your terms and conditions you may cancel your contract without penalty if we increase your monthly plan charge by more than the current rate of RPI. This increase is in line with RPI and therefore cancellation charges may apply.

 

What products are affected?

Dealerships
hpi check data has been affected by third party costs therefore this product will be increased by 3.2%. cap and Glass’s valuations will increase by 2p per item. In addition, all hpi products will increase by 1.1% excluding nmr checks, nmr investigations and hpi write-off data.

Insurance companies
cap and Glass’s valuation products will increase by 2p. In addition, all hpi products will increase by 1.1% excluding nmr check, nmr investigations and hpi write-off data.

Finance companies
cap and Glass’s valuation products will increase by 2p. In addition, all hpi products will increase by 1.1% excluding nmr check, nmr investigations and REACT.
 

Can I amend my agreement?

The hpi helpdesk will be able to answer any queries relating to your subscription. Please contact the team on 01722 820 638 or email sales@hpi.co.uk.

Your account manager can also help you with specific amends to your current account setting / subscription.

 

Why should I stay with hpi?

hpi is so much more than just an hpi check. We are constantly innovating and introducing, not only enhancements to your services but introducing new services to help you succeed.

Find out what we can do for:
Dealerships
Manufacturers
Insurance companies
Finance companies

 

How can I contact hpi if I have more questions?

We are always happy to help and answer your questions. Please call us on01722 820 638 or email sales@hpi.co.uk.

 

When will the price increase take effect?

The price increase will take effect as of 1st March 2016.
 

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